Securus Technologies Inc.is a Dallas-based correctional company service provider. It is a leader in the provision of civil as well as criminal justice solutions. Securus Technologies Inc. delivers the services for investigation, monitoring, correction as well as public security. On March 8th, 2017, Securus announced that it had won the Gold Stevie Awards in the category of the best customer service Training department. Stevie Awards had organized their 11th event for customer service and sales. The Stevie awards for sales & customer service are the top most honors for the customer service, sales professionals, business development, and contact center.
Stevie Awards have been organizing several other awards including the international trade awards, and the respected American Business Awards. The Stevie Awards was attended by various top executive leaders from across the world. The Awards took place at Caesars Palace in Las Vegas on 24th February 2017. This year’s competition included more than 2300 nominations from organizations of all sizes. The finalists were determined by professionals from all over the world who acted as independent judges. Stevie considered 61 entries in the categories of customer services, and contact center accomplishment which included consulting practice of the year, contact center of the year, and innovation for customer service.
Danny de Hoyos is the Senior Vice President of Operations at Securus Technologies. Danny said that it was such an honor to be named the experts of customer services. He further said it was because of the continuous efforts their organization has been making over the years. Danny did not forget to mention the combining efforts of the training team in solving customer’s issues on the first call. Securus Technologies have been focusing on developing materials as well as methods that will be of significant help to their agents who in turn will be available to meet and solve their clients’ needs on time.
Securus Technologies has been expanding tremendously since its inception. The correctional service provider has been serving more than 3400 correctional facilities and more than 120000 inmates across the United States.
Recently Securus Technologies, the nation’s number one provider of inmate communications services, was caught off guard by its competitor, GTL, making a litany of spurious claims regarding Securus‘ technology. Securus responded with an offer to conduct a technological shoot out, whereby GTL’s technology would be put up against that of Securus in a head-to-head match. Unsurprisingly, the disadvantaged GTL declined.
Customers prefer Securus, four to one
Securus’ CEO, Rick Smith, has stated that for every contractual dollar Securus loses to GTL, they gain four. This is unsurprising. For the better part of a decade, Securus’ massive research and development expenditures, totaling almost $1 billion, have led to industry-leading technology across their product lineup. Not only does Securus offer higher technology and more feature-rich solutions, they offer them at a much lower cost than the competition. All this adds up to inmates and prison staff enthusiastically asking for Securus technologies to be installed in their institutions.
One product which has positively affected the lives of customers more than any other is Securus’ Primonics video visitation suite. This product has revolutionized the way that inmates communicate with loved ones, allowing for many prisoners who would have been all but denied access to family the opportunity to stay in daily contact with those on the outside who infuse their lives with meaning. This has had a cascade of positive benefits, one of the primary ones being a sharp decrease in disciplinary events where the system is installed. As many guards will be quick to attest, happy inmates are orderly inmates.
But Securus’ product line is deep. Offering everything from automated prescription management, which severely reduces potentially fatal medical errors, to a STINGRAY system that detects and jams illicit cell phones, Securus is truly a prison services company for the 21st century.
If you have never used Securus before in your life, you are missing out on one of the best technologies that comes for prison families all around the world. Their multi-state campaign was recently launched to raise the awareness of the services that they are offering such as video visitation for prison families all across the country. My own experience using Securus has been great and it is why I continually recommended to a lot of individuals who might want to make use of this service as well.
Securus is a great company that truly takes pride in the work that they have done to raise the awareness of the technology that they offer to the public. This technology will enable you to keep in touch with your loved ones more easily without having to always worry about making trips to the prison just to be able to see that person. This can be costly and time effective when it comes to seeing your loved one on a regular basis and you might not even have the option available to you because of the fact that it is too difficult to do this.
It is very important for you to consider security as the company of your choosing when it comes to making the most of this option in your own life. It is easy to get to learn this amazing technology without having to constantly worry about anything else that happens to be available to you and why so many individuals use this service for themselves. The system is incredibly beneficial for prison families all over the country and my own experience with it has been nothing but positive because of the different options and services they offer to me and other people who need it.