Recently Securus Technologies, the nation’s number one provider of inmate communications services, was caught off guard by its competitor, GTL, making a litany of spurious claims regarding Securus‘ technology. Securus responded with an offer to conduct a technological shoot out, whereby GTL’s technology would be put up against that of Securus in a head-to-head match. Unsurprisingly, the disadvantaged GTL declined.
Customers prefer Securus, four to one
Securus’ CEO, Rick Smith, has stated that for every contractual dollar Securus loses to GTL, they gain four. This is unsurprising. For the better part of a decade, Securus’ massive research and development expenditures, totaling almost $1 billion, have led to industry-leading technology across their product lineup. Not only does Securus offer higher technology and more feature-rich solutions, they offer them at a much lower cost than the competition. All this adds up to inmates and prison staff enthusiastically asking for Securus technologies to be installed in their institutions.
One product which has positively affected the lives of customers more than any other is Securus’ Primonics video visitation suite. This product has revolutionized the way that inmates communicate with loved ones, allowing for many prisoners who would have been all but denied access to family the opportunity to stay in daily contact with those on the outside who infuse their lives with meaning. This has had a cascade of positive benefits, one of the primary ones being a sharp decrease in disciplinary events where the system is installed. As many guards will be quick to attest, happy inmates are orderly inmates.
But Securus’ product line is deep. Offering everything from automated prescription management, which severely reduces potentially fatal medical errors, to a STINGRAY system that detects and jams illicit cell phones, Securus is truly a prison services company for the 21st century.