The flooding in Louisiana has had devastating impacts and affected people who have suffered both major and minor damages to their homes. But some people who haven’t been mentioned on the news, are inmates in Louisiana’s correctional facilities who have had families in the flood zones, and have been unable to help them. However, major corrections facility communication provider Securus Technologies is now doing its part to help inmates stay in close contact with loved ones during this time. For a week, all inmates in Louisiana will get one free call each day to make sure all loved ones are okay. In addition, Securus will be sending about $50,000 to the inmate welfare fund to provide other services during this time. Rick Smith, Securus’s CEO hopes this will help alleviate the stress over the concern for family safety and security, even if it means taking extraordinary measures.
Securus Technologies has been a leading telecom provider for thousands of corrections facilities across the US, with over 1 million inmates and thousands of corrections officers as the beneficiaries of its service. It has primarily been the phone service provider, with options for prepay or direct billing that allows inmates to use prepaid cards, or families to have charges billed to their regular phone bills. Securus also supplies voice mail and instant mail, a product that works similarly to email that’s cut down on mailroom operating expenses. In addition, families can now visit incarcerated loved ones through Securus video visitation service, which allows inmates to talk face-to-face with their families and saves travel time.
Securus also has incident response and threat alert systems built into its infrastructure. Word patterns can be detected in mail and phone communications that Securus uses to notify appropriate personnel. Emergency response units will also be notified if Securus’ surveillance technology notices a dangerous incident that’s about to occur.