Securus Technologies, provider if civil and criminal justice technology products and services, is planning the release of several reports and articles discussing the wrong-doing of one of their major competitors, Global Tel Link(GTL). They just released the first in the series. Securus is releasing the reports in order to shame GTL into acting with a higher level of integrity.
Rick Smith, CEO of Securus says the he loves the industry of serving the needs of law enforcement, corrections and society. It angers him and other companies in the industry when a company stoops as low as GTL has. He claims that the industry is about more than just money, it is about serving the needs of the customers as well. Over the next six months, Securus will release different articles with the issues they have found.
The first is a report by the Louisiana Public Service Commission (PSC). It claims that when GTL provided outbound telecom services to thousands of inmates, in the state, they added either 15 or 36 seconds to each call. This practice is completely unlawful. GTL also programmed the phones to rate calls on a higher rate schedule than authorized. They even added additional charges to phone bills after the calls had been rated. This too is unlawful. Because of these activities, Louisiana taxpayers were overcharged by $1,243,000. This is just one case GTL used unscrupulous practices with.
This case was recorded over 18 years ago, however, Securus claims that these practices have continued to the present time. They will submit more reports shortly. Securus is headquartered in Dallas, Texas and provides technology services to over 3,450 law enforcement and correctional agencies.